Support

Write to us

Email [email protected]. That one address reaches the people who run Synk.

Send it from the address on your account, and include the link to the collection or item if there is one and a screenshot if something looks wrong. For a billing question, the receipt number from the mail or from your payments page saves a round trip.

Expect a reply within two working days, usually sooner. Reports of abuse are read within 24 hours.

Billing

Every charge comes with a receipt by email, and all of them are listed on your payments page. Changing plan, updating your card and cancelling are on the plans page; cancelling keeps the plan until the end of the period you've paid for.

A charge that went wrong is refunded — write with the receipt number. The refund terms are in the Terms, under Paid plans.

Your account

Locked out? Reset your password from the sign-in page. Your email address, password, notifications and exports are in settings. Closing the account for good is described on the Close your account page and done from your settings.

Copyright and abuse

If something on Synk infringes your copyright, file a notice through the DMCA notice & takedown form. Anything else that shouldn't be here — harassment, impersonation, content the poster has no right to share — can be reported from its own menu, or to [email protected].

Security

Found a vulnerability? Write to [email protected] with steps to reproduce it. We don't run a bounty programme, and we don't pursue people who report in good faith.

The fine print

The Terms of Service and the Privacy policy are short and written in plain English.